How much time does delivery take?
We try our best to dispatch your orders as soon as we receive them. Delivery usually takes 1 to 3 working days which majorly depends on our logistic partners.
Are there any delivery charges?
For watches, we offer free cash on delivery for watches, and for home decor items delivery charges depend on the size and weight of the package. Delivery charges will be declared before the order is confirmed.
Can I return a product if I don’t like it?
Products cannot be returned but they can be exchanged. You can exchange a product if it is not used and the packaging is still intact. The product must be in the same condition as received within 3 days of delivery. It is recommended that you get in touch with our sales representatives via WhatsApp, Facebook, or Email as soon as possible and request for exchange.
What if I receive a damaged item?
If you identify a problem with the product received get in touch with our customer support within the first 2 days of delivery. Your request will be forwarded to the quality assurance department within three working days to resolve the matter. Our staff is trained for your support only and we assure you that all genuine problems get resolved smoothly.
Are your products genuine?
All our products are 100% original and are delivered with official warranty and original boxes.
Do your watches come in boxes?
Yes, our watches are delivered with their original boxes, and pictures of the boxes can be shown upon request.
Can you show original pictures of the product before confirming the order?
Yes, you can contact our sales staff via WhatsApp or Facebook Messenger and request live pictures and/or videos of the product before confirming your order.
What brands of watches does Dreams Pakistan carry?
Watches by top brands are available at our store, such as Rolex, Omega, Tag Heuer, Fossil, Michael Kors, and more.
Can I cancel my order if I change my mind?
Your orders are only confirmed after confirmation via call. If you want to cancel your order you can inform us via WhatsApp, Facebook Messenger, or Email with your order number and details.
Can I exchange an item if I don’t like it?
You can request for an exchange within three days of delivery if the product is unused and in the same condition as received with packaging intact. We recommend that you get in touch with our sales representatives as soon as you can and request for exchange.
How do I know if my order is confirmed?
You will receive a confirmation call before we dispatch your order. Your order will only be confirmed after your address is verified.
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